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Siteglide API Incident Report - Wednesday 16th May 2023

May 16 at 08:30pm UTC
Affected services
Siteglide Portal
Siteglide Admin
Siteglide API

Resolved
May 16 at 08:30pm UTC

Note: Going forwards incidents and maintenance will be reported here (our Status Page) to help ensure you're aware of any issues as quickly as possible and to provide as much information on the issues once resolved.

On Wednesday 16th May 2023 there was degraded performance affecting the Siteglide Admin and CLI due to a suspected DDoS attack identified by our supplier, platformOS. This was caused by another service changing an IP address that had never previously changed. Siteglide and platformOS have mitigated the risk of this happening again by identifying the service without relying on a fixed IP address.

This did not affect websites running on Siteglide or platformOS, it only affected the backend management and was intermittent between 12:06 BST and 17:41 BST (a maximum of 50 minutes in total was reported by the logs).

We apologise for any disruption but have taken steps to ensure this issue cannot happen again. We want to ensure we communicate issues and resolutions as quickly and accurately as possible. We recommend signing up for updates via email using the button (top right) on the status page.